Privacy Policy

Collected Personal Data Types

The operator gathers several categories of personal information from users in India to maintain account security and provide services. Each category serves a distinct purpose in the registration, verification, and transaction processes.

• Account details – Information includes username, email address, password, and registration date;
• Identity verification data – Documents like Aadhaar card, PAN card, or passport confirm the user's identity;
• Payment data – Bank account numbers, UPI IDs, card details, and transaction history enable deposits and withdrawals in INR;
• Technical data – IP addresses, device types, browser information, and operating systems help track user activity;
• Communication data – Records of emails, chat messages, and phone calls with support teams stay stored for reference;
• Preference data – Language settings, notification choices, and saved filters customize the user experience.

Personal Data Usage Purposes

The service collects and processes information from users for different operational needs. The table below outlines categories of data, their intended purposes, and examples of how this information gets utilised.

Personal Data Transfer Rules

The site shares user information with third parties to maintain service functionality and fulfill contract obligations. Personal data moves both within India and across borders to different countries when operational needs require such transfers. Recipients include payment processors, technical service providers, customer support teams, and verification agencies. Conditions for these transfers follow contractual safeguards and data protection standards that govern information handling:

• Payment processors receive transaction details to complete deposits and withdrawals in INR;
• Technical partners access usage data to maintain server infrastructure and security systems;
• Verification agencies review identity documents to complete account authentication procedures;
• Customer support teams handle personal details to resolve user queries and complaints;
• Marketing providers process contact information to send promotional communications;
• Analytics services collect browsing patterns to improve site performance and user experience.

Personal Data Protection Measures

The organisation maintains strict safeguards to shield user information from unauthorised access and breaches. Advanced technical and organisational procedures protect personal details across all digital channels. The following actions outline the approach taken to secure data:

1. Restrict system access. Grant database entry solely to authorised personnel who require it for operational duties.
2. Apply robust encryption. Encode sensitive information both during transmission and when stored on servers.
3. Establish internal protocols. Develop documented procedures that govern data handling and storage activities.
4. Enforce staff confidentiality. Require all employees to sign binding agreements that prohibit disclosure of user details.
5. Conduct regular audits. Review security frameworks and data flows at scheduled intervals to identify vulnerabilities.

Personal Data Storage Duration

The retention period for personal information depends on the category and purpose of collection. Different categories follow distinct timelines based on regulatory requirements and operational needs.